Privacy Policy

Privacy Policy

Effective Date: February 1, 2026

Coco & Jax Indoor Playground (“Coco & Jax,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book services, purchase memberships, or interact with us in person or online.

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you:

• Book open play sessions
• Schedule parties or events
• Purchase memberships
• Complete a waiver
• Fill out a contact form
• Subscribe to emails or promotions

We may collect:

• Parent/guardian name
• Child’s name and birthdate
• Email address
• Phone number
• Billing address
• Payment information
• Emergency contact information

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Cookies and tracking data

2. How We Use Your Information

We use your information to:

• Process bookings and payments
• Manage memberships
• Send booking confirmations and reminders
• Communicate about events, promotions, and updates
• Maintain safety records and waivers
• Improve our website and customer experience
• Comply with legal obligations

We do not sell or rent your personal information to third parties.

3. Payment Processing

Payments may be processed through secure third-party payment providers. Coco & Jax does not store full credit card information on our servers. All payment transactions are encrypted and processed in accordance with industry security standards.

4. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

You may disable cookies through your browser settings; however, doing so may limit certain website features.

5. Photo & Media Policy

Coco & Jax may take photos or videos within our facility for marketing and promotional purposes, including social media and website content.

If you do not wish for your child to appear in photos, please notify us in writing at the time of your visit.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to protect your data, no method of transmission over the internet is 100% secure.

7. Children’s Privacy

Coco & Jax collects information about children only as provided by parents or legal guardians for booking, waiver, and safety purposes. We do not knowingly collect personal information directly from children without parental consent.

8. Third-Party Links

Our website or social media pages may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

9. Your Rights & Choices

You may:

• Request access to your personal information
• Request corrections or updates
• Request deletion of your information (subject to legal requirements)
• Unsubscribe from marketing emails at any time

To make a request, please contact us using the information below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact:

Coco & Jax Indoor Playground
Downtown Monroe, Georgia
Email: Info@cocoandjax.com